Save service order - billing due list is not generated

[Former Member]

Hey,

when i save service order ,the billing due list is not generating.what have to do.

Thanks

[Former Member]

hi Swathi

Make sure you item status is "released"

[Former Member]

Hi,

Thanks for your soon reply.

please can you explain me how to do it.

Thanks

[Former Member]

hi,

Iam creating the transaction in service(claim order).

I enter all data in service claim order,

I changed user status to complete,and system status to released,And i saved service document.

it is giving transaction number.

when i check bill due list for it ,no billing due list is created.please any one help me resolve the issue

thanks

swathi

[Former Member]

Hi Swati,

Every document will have two types of statuses

1. Header level

2. Item level

Whenever the item is set to Released (Not the Header status) then the billing items get triggered and you will see them in the billing dues list.

and one more prerequisite is you will have to set your item category as Relevant to billing and also have to do the config around that item category

Please let me know if you need more info and award me points if this helps

[Former Member]

Yes,

I released item status(system status tab, user status tab at item level).transaction is free from errors, when i save it,

no billing due list created.i checked the item determination.

what i assigned item categary group IN material master data,

is assigned in item categary determination.Iam not able to fing the reason.help me please..

thanks

krishna

[Former Member]

Swati,

Is your Item from item category determination have billing relevenacy, go to define item category and choose your item category, double click on it and choose customizing header the first line of config must say "Relevant to Billing"

Once this is checked, go to Billing Configuration and define the setting for your item category etc..

please try this and let me know if this works

[Former Member]

Thanks for your reply,

sorry for delay deply.

Stil iam not able to figuraout the in billing due list problem.

1.I used 0cr02(without tax) as pricing porcedure, srvp is item categary group, item categary is srvp.

2.I maintained the item cost in product master data, item is service.

3.I created the srvo(service order), iam able to save it.

4.I changed the status to released.but no use, ididnt find any billing due list.I used in item categary is, relevant for billing:based on order quatity.

5.It seems every thing is perfect i.e item categary determinatio,billing item categary,billing type, assignning billing item cat.please help me

Thanks

[Former Member]

Hi Venkata,

I followed your description in your message. I went to 'Define Item cateogory', selected my item category, double click on it and tried to choose 'Customizing header' but there is no such option, instead there is one line called 'Customizing Item' and inside it there are no option called 'Relevant to Billing'. Could you please advise how I can set my item category to be 'Relevant to Billing'?

Thanks and Regards,

Leon