Dear CRM gurus,
Can you please explain me:
(1) Using CRM 4.0 can I use PC-UI for CRM sales scenario. If so, how? Can you give me step by step procedures
(2) Does it need any additional software installed?
(3) With just SAP CRM 4.0, can't I work with PC-UI?
(4) What is (is there) the difference between PC-UI and Internet Sales / e-commerce? Are all these same? Why again Portal appears in the SAP's CRM documentation....
Thank you very much, in advance.