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Dunning level wrong when running F150 (level 1 by default for some customers)

Mar 27, 2017 at 03:14 PM

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Hello everybody,

My client runned the dunning program via F150 for all the company's customers.

It is the first time the dunning program is runned. Dunning levels were updated manually via LSMW (changes have been made last month - February 2017). Globally F150 runned well but we noticed that some customers have dunning level 1 even if they are supposed to have higher levels according to both their previous dunning level and their late payment days.

I noticed that the dunning procedure has been changed for these customers (in July 2016). Unfortunately, I can't find a way to explain why F150 doesnt calculate the right dunning level for those cutomers and I dont know how to fix the problem.

Any help would be much appreciated.

Thanks in advance.

Best regards,

Salma

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1 Answer

Mohammed Aghmir Apr 12, 2017 at 09:06 AM
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Hello,

Have you taken into consideration the grace days,days in arrears, dunning block, payment methode?

I would take one of the customers that is not dunned and use that one in a dunning run and make sure to mark the extra log in the parameters.

Once you have ran the dunning proposal check the log if it gives you more info on why the customer is not dunned

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