Support Package Manger for EBP/CRM cannot confirm SP ???, 'Package unknown'

[former_member446225]

I am installing CRM 5.0 SR1 (Windows 32bit/Oracle/NW04s).

I have imported SAP_BASIS SP07 and SP08:

'Queue SAPKB70007 - SAPKB70008 imported successfully according to Standard scen.: Confirm this',

but I cannot confirm (Support Package - Confirm is grayed out). If I start Support Package Manager for EBP/CRM SPAM, I get a window: 'Package is unknown'; after continuing I get an exception 'PATCH_NOT_SPECIFIED'. The status window in SPAM shows:

Software Component: ???

SPAM Status: yellow triangle

Next Action: Confirm

Please help.

[Former Member]

I ran into this issue. Upgraded spam from 38 to 42. When I go to env-EBp/CRM, the SPAM Package is unknown error came up

Resolution: go to support package -> import spam/saint update again. It tokk care of the issue. Contuniuing with upgrade.

[former_member200419]

This also worked for me with CRM 7 EhP1. I simply ran Support Packages-->Import SPAM/SAINT update. It said the package was already imported. Then the Support Package Manager for EBP/CRM worked.

[Former Member]

Hi can you please tell me how did you resolve this error i am facing the same problem

[valeriocicchiel]

Hello,

you must use the same procedure for the import. So in transaction SPAM go to "Environment", "Support Package Manager for EBP/CRM". Then you must confirm you did the post-activities and finally you can confirm the queue

Regards,

Valerio

[Former Member]

Hello

I just encountered the same error message for CRM 5.0 sp_manager. How did you resolve the error?