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author's profile photo Former Member
Former Member

Notification mail on Lotus notes BUT no workitem in SAP

Hi Again!

I provide support to a production system.

Some Users recieve mail in Lotus notes (RSWUWFML2) that they have recieved workitems in their SAP inbox....

But infact there are no workitems in their SAP inbox..

I believe this problem relates to the well know topic - where some tasks are declared as 'General Tasks' and if it does not find a agent SAP send them to all!

Please share your views on any possible ways of restricting this or any action that can restrict this behavior.

thank you very much.

regards

Vj Samuel

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    author's profile photo Former Member
    Former Member
    Posted on Sep 21, 2006 at 12:16 PM

    Do you have any work items like that? Go to SWI1 and put the date and time of the email in there and look for dialog work items. If you see any, for each work item see the agents. If there are work items that have gone to every one (since they are general tasks without reponsible agent)then your assumption is correct.

    Else we may have to look out for other reasons

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