Notification mail on Lotus notes BUT no workitem in SAP

Hi Again!

I provide support to a production system.

Some Users recieve mail in Lotus notes (RSWUWFML2) that they have recieved workitems in their SAP inbox....

But infact there are no workitems in their SAP inbox..

I believe this problem relates to the well know topic - where some tasks are declared as 'General Tasks' and if it does not find a agent SAP send them to all!

Please share your views on any possible ways of restricting this or any action that can restrict this behavior.

thank you very much.

regards

Vj Samuel