Skip to Content

HCI job/task can not send to the agents

Hi Experts,

I run the HCI-job, but job's status does not change.

Status is "Sending task to the agent.." all the time.

Since I update latest version, I can't send task to the agent (Before updating version, I can send task to the agent).

*latest version is 1.0.11.2762, before version is 1.0.11.2430.

Does anyone know how to solve this situation?

Best Regards,

Yuji

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    avatar image
    Former Member
    Mar 28, 2017 at 04:13 PM

    This is not a known issue, I have not heard about this from other customers. I assume you have tried some obvious steps like restart the agent ?

    To get this issue adressed, plese open a support message (component LOD-HCI-DS).

    Thanks,

    Ben.

    Add comment
    10|10000 characters needed characters exceeded

  • Mar 29, 2017 at 04:40 AM

    Hi, Ben

    Thank you for your reply.

    By restarting the agent, this situation is resolved.

    Best Regards & Thank you,

    Yuji

    Add comment
    10|10000 characters needed characters exceeded