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Former Member
Sep 19, 2006 at 03:19 AM

why SSO with UWL works but SSO with ITS does't work

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Hi guys,

I have config SSO with my portal and CRM system, the SSO works because I can't see the new-created workitems in CRM. But when I click on one of the workitem (ITS page), a standard ITS logon window is poped out and say "SSO logon not possible; logon tickets not activated on the server". The ITS can work properly when i use user mapping.

So what's the problem? Does ITS need extra SSO config?

Thank you very much!

Best Regards,

Xiaoming Yang