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HELP! Can't get Lumira BI to connect.

Mar 25, 2017 at 04:26 PM

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I have searched and read, tried every combination, and still can not make this work. I have attached screen shots of trying to connect the BI...I have virtually no experience and am totally confused about the settings. Please help : )

BI Connections

SAPGUI - Description SAP HANA 1.0 SAPGUI - Application Server calgary.cob.csuchico.edu SAPGUI - System Number 00 Client Number 0 Student Userids GBI_981 Student Passwords GBI981

Comments Lumira details: Server: calgary.cob.csuchico.edu Instance: 30041 Hana Launchpad http://h04.cob.csuchico.edu:8000
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Are you sure you're connecting to SAP Business Intelligence platform ?
HANA server or Launchpad are not the same thing.
Also, verify that the URL is correct as /sap/biprws is not a default URL.
Also, try to login as Enterprise user first, not using sap authentication.

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2 Answers

Tuncay Karaca Mar 25, 2017 at 05:10 PM
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Hi Laura,

First of all I see you use port 6405 which is the default port, but it might be different in your BI platform. You can check with BO administrator.

I recommend you to check Lumira trace logs, so you can see what the issue is in the log files. You can find log files in C:\Users\<user>\AppData\Local\Temp\sapvi\logs drive. More info: Did you know… Enable Tracing in Lumira Desktop?

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Thank you SO much Tuncay! I am checking with csuchico to see if the number is different. I found the logs but can't make hide nor hair of them : ) Hopefully the administrator will be able to work through that too. Thank you so much for your quick and experienced reply!

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Ludek Uher
Mar 28, 2017 at 09:59 PM
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Hi Laura

Start with the "SAP Lumira, server for BI Platform Installation and Administration Guide, 1.31". The guide is available at this link:

https://help.sap.com/businessobject/product_guides/lumS4BIP1/en/lumS4BIP_131_admin_en.pdf

If that does not help, please create a phone incident or you can also use chat as described in KBA 2213344.

- Ludek Senior Support Engineer AGS Product Support, Global Support Center Canada

SAP is now offering chat support for specific product components. For more details please see the KBA 2213344 - How to start a chat with SAP Support[video]

Follow me on Twitter: https://twitter.com/crnanalysistips Got Enhancement ideas?

Use the SAP Idea Place: https://ideas.sap.com/SAPLumira/boards

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