2269180 - Disabling TLS 1.0 may cause Crystal Reports not to connect

[Former Member]

We are having an issue when disabling TLS 1.0, then we can't run Crystal Reports from our own software product.

We were told to try what it says in https://support.sap.com/content/sap-root/search-result-page.html?search=2269180&_charset_=UTF-8&sort...

but that failed too.

CrystalDecisions.Shared.TableLogOnInfo.TestConnectivity() is returning false.

Has anyone found a fix to this?

[former_member11696 · Accepted solution]

Try searching first, I wrote a KBA on how you need to apply MS KB and setup registry keys to enable it.

[Former Member]

Hi Don,

Thanks for the response. The code is working fine before disabling TLS 1.0. Crystal Reports support told us it's a SQL Server issue and sent me an article on how to change its configuration. Following the article, we still could not get it to work.

Thanks

[former_member11696]

Hi Kevin,

It's a MS security issue, nothing we can do to fix it.

Why are you testing the connection? Often you don't need to or it could be the order you are testing or could be you are refreshing the wrong Report Object.

Do more debugging, open the report with saved data and then hit refresh, does that work? It should prompt you for the password, all other info should be filled in. If it's wrong then export to RPT format with the correct log on info in CR Designer and try that report.

Don