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How to calculate the number of tickets whoes initial review time is over 24 hours?

We need to calculate the total number of the tickets whose initial review time is over 24 hours.

For example(just for one tickets):

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1 Answer

  • Best Answer
    Oct 08, 2017 at 07:35 AM

    Hello Marine,

    In the standard report 'All Tickets', there is a column called Average Review time and Average Handle time. Please check these fields. I think they are what you are looking for.

    Regards

    Preethi

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