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How to calculate the number of tickets whoes initial review time is over 24 hours?

Mar 24, 2017 at 07:20 AM

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Former Member

We need to calculate the total number of the tickets whose initial review time is over 24 hours.

For example(just for one tickets):

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Best Answer
Preethi Bukke
Oct 08, 2017 at 07:35 AM
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Hello Marine,

In the standard report 'All Tickets', there is a column called Average Review time and Average Handle time. Please check these fields. I think they are what you are looking for.

Regards

Preethi

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