Unable to open WWI documents in CG54 (Webgui)

[Former Member]

Has anybody encountered this issue below...

We are using CG54 to look at the documents generated in Recipe Management. When using SAPGUI, I am able to pull the document in MS Word (it uses WWIEXE32). But when trying to open the document in Webgui using CG54 this does not work. We have configured a WWI service as a synchronous service and I can see that the temp. files are correctly transferred over to the WWI server but the call to the service hangs.

Any pointers are appreciated.

Thanks,

Amit

[Former Member]

The root cause was that the WWI services didn't run using a user accountbut with the local sytem account. As Word can't run with this account as it needs a user profile you should set up a local user account on your WWI servers and use it for the WWI services. You can find instructions in note 580586.

The easiest way is to grant the user local dministration rights, otherwise additional configuration steps are necessary which are also described in the note mentioned above.

Additionally I would advice to install a printer for that user. It should be a printer driver that is compatible to the most of your pritters in the company. We had good experience with the Adobe Generic PostScript Printer driver which you can download for free a the

Adobe website.

I don't know how you set up Expert and WWI on the server. Maybe note 839750 may also be interesting for you. Probably you first installed Expert and then WWI, then you need to specify the WWI user seperatly which is described in note 839750.