How can I call a web service to create a sub-ticket in Cloud for Customer via SOUPUI?

309 Views Last edit May 13, 2018 at 11:56 AM 2 rev

I was wondering if it's possible to create a sub-ticket calling the webservice manageservicerequestin1. I already looked the documentation http://help-legacy.sap.com/saphelp_sapcloudforcustomer/en/PUBLISHING/PSM_ISI_R_II_A1SCRM_SRP_SR_MBO.html , but I could not find.

Another point, if it's not possible to create a sub-ticket through call webservice, there are any way to create a workflow or rule to create a sub-ticket as soon as I change a category in C4C?

Thanks