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Former Member
Sep 08, 2006 at 11:47 AM

Connection betwenn SolMan and ext. Ticket Tool

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Hi all,

we use our SolMan for central system monitoring. If we get an alert in CCMS, an email will be send to the service desk team where they create a new ticket in an external system.

Now we are looking for a way, to automate this. Best solution would be:

we use a autoreaction method which will generate a SOAP Request -> is this possible?

Work around would be:

the autoreaction will start an batch file which will generate a SOAP request with all the parameters of the alert -> this must be possible, can anyone help me?!

Thank you

Kind regards

Timm