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CMS.exe crashing frequently due to faulting kernelbase.dll in SAP SIA server

Mar 23, 2017 at 05:24 AM

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Hello Experts,

We have been observing cms.exe service is getting crashed frequently and getting stopped after 5 restarts of itself in our BO server.

We have recreated SIA service and tried with CMS old schema restore when the service was working fine but still facing the same error.

We have been checking with SAP support but no help till now. It's occurring in Production, please help with your inputs if anyone faced this issue earlier. We are on BI platform 4.1 SP5

Event viewer error as below

Faulting application name: cms.exe, version: 14.1.5.1634, time stamp: 0x55108407

Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c9ac

Exception code: 0xc0000005

Fault offset: 0x000000000000965d

Faulting process id: 0x6464


Server Intelligence Agent: server <<hostname>>.CentralManagementServer stopped unexpectedly.

Regards,

Bharath.

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