Mail notif to Support Team

[Former Member]

Hi Guys,

For a newly created Service msg, originally sending the mail notif. to the <u>Key User</u>. But now i need to change it by sending mail to <u>Service Team</u>.

This is what i did in SPRO:

1. Partner function in procedure (view COMV_PARTNER_PD3)

Setting for <u>SDSM0003 Support Team</u> are follow:

a)Changeble = 'x'

b)Min = ''

c)Max = '1'

d)Select. Limit = ''

e)Calendat maint = ''

f)Changeable Addr = 'x'

g)Address for trans = ''

h)Stand. address only = 'x'

i)Trigger from address = 'x'

j)Access sequence = '0600 Organizational data:

Support team by org.model'

k)Determination time = '0 occuring'

l)Block Determin. = ''

m)Characteristic Grp = '0 Generally valid group'

2. Action definition (Tcode SPPFCADM)

Action definition = 'Z_SEND_MAIL'

Action definition's Partner funtion = 'SDSM0003'

After the above, i did created new service msg. But no mail triggered. I checked on the service msg's Action tab, action 'Z_SEND_MAIL' <u>did not</u> triggered at all!!!

Pls comment on what i did wrong, or steps i missed.

Thanks in advance.

[raguraman_c]

Hi,

i)Trigger from address = 'x'

I doubt this

<b>j)Access sequence = '0600 Organizational data:

Support team by org.model'</b>

Check your organisational model and responsibilites.

k)Determination time = '0 occuring'

l)Block Determin. = ''

To confirm whether it is going did you check actions tab in <b>crm_dno_monitor</b>

feel free to revert back.

--Ragu

[Former Member]

Hi Ragu,

I did tried to uncheck Trigger from address, but problem still the same...

Im still stuck into the same problem where im expecting Mail notif will be sent out upon the creation of a newly created service msg. FYI, there is no prob at all when i assign SDSM0002 - Key User, but it doesn't work when i change to SDSM0002 - Support Team.

On the action definition(SPPFCADM), i did tried by putting value 1.Processing using selection report, 2. Immediate processing, and 3. Processing when save document into the selection "Processing Time". But it is still doesn't work.

Please comment on where else i need to check.

thanks in advance.

[Former Member]

Hi,

Please check if you have an email address populated in the E-mail field in the Business Partner of your support team.

Let me know if this works.

Salpi

[Former Member]

Hi Salpi,

Email address has been populated correctly to the BP for Support team.

[Former Member]

Hi Salpi,

Could you please advice on my problem? Thats mail notif can not be sent out to SDSM0003 - Support Team upon a new message creation. But this thing will never happen when i tried on SDSM0002 - Key User.

Thanks in advance.