For a newly created Service msg, originally sending the mail notif. to the <u>Key User</u>. But now i need to change it by sending mail to <u>Service Team</u>.
This is what i did in SPRO:
1. Partner function in procedure (view COMV_PARTNER_PD3)
Setting for <u>SDSM0003 Support Team</u> are follow:
a)Changeble = 'x'
b)Min = ''
c)Max = '1'
d)Select. Limit = ''
e)Calendat maint = ''
f)Changeable Addr = 'x'
g)Address for trans = ''
h)Stand. address only = 'x'
i)Trigger from address = 'x'
j)Access sequence = '0600 Organizational data:
Support team by org.model'
k)Determination time = '0 occuring'
l)Block Determin. = ''
m)Characteristic Grp = '0 Generally valid group'
2. Action definition (Tcode SPPFCADM)
Action definition = 'Z_SEND_MAIL'
Action definition's Partner funtion = 'SDSM0003'
After the above, i did created new service msg. But no mail triggered. I checked on the service msg's Action tab, action 'Z_SEND_MAIL' <u>did not</u> triggered at all!!!
Pls comment on what i did wrong, or steps i missed.
Thanks in advance.