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Freezing through Excel using the addons

Mar 22, 2017 at 08:20 PM

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Former Member

Has anyone experienced Excel freezing randomly then after closing and re opening its working fine again. The PC has a fresh copy of Windows7 Sp1 and MS Office 2013. The freezing usually happens during the recalc of data. We have reimaged the PC, ran all the updates, fresh copy of Office installed, and the apps have been reinstalled. Any ideas?

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3 Answers

Vadim Kalinin Mar 23, 2017 at 08:46 AM
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Try to temporary disable the antivirus software....

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Former Member May 28, 2017 at 10:56 AM
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Really wow! We are using Trend as our corporate virus protection. I would think those 2 things would correlate? ok we can try that. The native Excel app works perfectly, but when she is running the recalcs on multiple sheets it may andomly freeze

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Avinesh Bahadur May 28, 2017 at 10:55 PM
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Hi Rob,

We had an issue with Analysis addon (which includes the EPM Addon) Even moving between different excel workbooks was slow. I have upgraded to 2.3 sp 3. This has fixed the slowness issue for us. We are on windows 10, excel 2016.

Regards

Avinesh

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