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Urgent Assistance required with SAP GUI upgrade using SCCM 2012

Mar 22, 2017 at 12:01 PM

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Hi All,

We are desperately looking for some assistance with the deployment of SAP GUI 7.4 Patch 7 to our end user devices. These users currently have a combination of 7.2 and 7.3 (various patch levels).

We have tested upgrading users via SCCM to 7.4, and the majority of these deployments complete successfully.

However, when we started the full roll-out, we picked up an abnormal amount of devices that were failing the deployment. We then tried adding an uninstall string in the SCCM Task sequence which first completely removes the current SAP GUI (NwSapSetup.exe /uninstall /all /nodlg).

This appeared to resolve most of the issues, however when we began the deployment again, more devices failed. This time on the uninstallation step.

The majority of the time, if you check in Programs and Features it will list "SAP GUI 7.4 Patch 7". However, when you try start the Logon Pad, we get this error: "The procedure entry point _crtCreateSymbolicLinkW could not be located in the dynamic library MSVCR110.dll

If we try rerun the installation, we receive the same error when trying to start Logon Pad again.

The only fix thus far, is for us to completely remove the SAP GUI again, and install 7.3.

Please note that the SAP GUI 7.4 Compressed installer we created, we have been using for all new devices, and works completely normally.

Please can someone point us in the right direction on the upgrade on SAP GUI clients via SCCM?

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