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Dashboard Mobile -cannot access external data error

Hi Experts

We have a dashboard with web services connection, when viewing the dashboard on bi launch pad everything display good, but when view on the ipad, the web services can’t catch the user and password of the mobile session and displayed the following error:

"Cannot access external data.Enterprise authentication couldnt log you on.Please make sure your logon information is correct(FWB 00008)."

I have read somewhere that if we pass logon credentials in webservice query and then publishing the dashbaord will work,if that is right how do we pass credentials directly in webservice query?

Thanks

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3 Answers

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    Former Member
    Apr 12, 2017 at 12:45 PM

    Hi!
    We have the same error (BO 4.2 SP03 Patch2). Any news on this?
    Regards,
    Miha

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    Former Member
    Apr 19, 2017 at 07:58 PM

    Couple months back got the same issue, Reason for this issue is the mobile app. (There is a bug in the latest version of the app, SAP still working on it)

    How to resolve: Hardcode user name and password in the Connection as shown in the image below.

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    Former Member
    Feb 21 at 09:06 PM

    Hi,

    I have the sem problem. Hoy you fix it?

    Thanks in advance

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