hcp trial cockpit mdc db start stop errors

[r0ller]

Hi All,

Since 20 of March I cannot start my hana mdc db.

According to the screenshot, the first time I wasn't able to start it was 20th of March so I tried turning webaccess on and off as earlier it did help once. However, since then the cockpit always reports it's being started but it never starts and clicking the stop button doesn't help either.

Actually, the cockpit has already problem loading the resource when I just navigate to the db to try to start it.

Does anyone have a hint what can I do with this? Deleting the db is no option for me and as far as I could see other users have these days problems with creating/deleting a db anyway.

Thanks®ards,

r0ller

[former_member197689 · Accepted solution]

Hi All,

Can you please try your MDC instance? Please report back.

Sorry about the delay,

Jin

[r0ller · Accepted solution]

Hi Jin,

It works fine now. Thanks again for your help!

Best regards,

r0ller

[former_member197689]

Hi All,

Please send me your account numbers. We cannot do anything with looking into your account.

Thanks,

Jin

[r0ller]

Hi Jin,

Mine is: p1942286791trial

Thanks & regards,

LL

[former_member197689]

There is no trace on our system. What happen when you try to create a new DB?

[r0ller]

Hi Jin,

As I already have one which I don't want to delete, I get of course an error message saying:

"Cannot create SAP HANA tenant database 'testdb'. You have reached the maximal number of SAP HANA tenant databases in the account. Please, delete or reuse existing ones."

Best regards,

LL

[former_member197689]

Please paste the whole URL of your the account.

[Former Member]

Hello Wong,

Me too getting the same issue.

Below is my account URL

https://account.hanatrial.ondemand.com/cockpit#/acc/p1942330952trial/dbs/myhanddb/overview

You can see problem that in below picture. It was unable to start. Please help with this

Thanks

[former_member197689]

Can you please post the log as well? The last tab on the left side of the navigation bar.

[Former Member]

ya sure Jin.

Please find the image attached here.

Thanks

capture.png

[former_member197689]

The picture is very light. Would you please take a normal pic?

[Former Member]

Sorry Jin.

Here new and good one.

capture.png

[r0ller]

Hi Jin,

Here it is:

https://account.hanatrial.ondemand.com/cockpit#/acc/p1942286791trial/dbs/hidb/overview

Regards,

LL

[FilipVG]

I am still facing this same error. Do you have an update on when the issue will be fixed?

[r0ller]

No, unfortunately not but I cannot do anything but wait:(

[former_member197689]

Filip, what is your account number?

[former_member197689]

Hi LL,

We fixed this error this morning. Can you please check your mdc instance again? You should be able to delete your MDC instance now. If not please report back.

Sorry about this,

Jin

[r0ller]

Hi Jin,

As mentioned, I don't want to delete it. I want to start it, but after having it checked just now, I still cannot. The cockpit shows that it is already in "starting" phase but it never gets started -see hanatrial-cockpit-error.jpg attached to my first post. Although, I have the "stop" button there as you can see on the screenshot, but it doesn't do anything. If you need, I can give you my trial user id so that you can check it. Thanks for your support in advance!

Best regards,

LL