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hcp trial cockpit mdc db start stop errors

Hi All,

Since 20 of March I cannot start my hana mdc db.

According to the screenshot, the first time I wasn't able to start it was 20th of March so I tried turning webaccess on and off as earlier it did help once. However, since then the cockpit always reports it's being started but it never starts and clicking the stop button doesn't help either.

Actually, the cockpit has already problem loading the resource when I just navigate to the db to try to start it.

Does anyone have a hint what can I do with this? Deleting the db is no option for me and as far as I could see other users have these days problems with creating/deleting a db anyway.

Thanks®ards,

r0ller

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4 Answers

  • Best Answer
    Mar 28, 2017 at 02:33 PM

    Hi All,

    Can you please try your MDC instance? Please report back.

    Sorry about the delay,

    Jin

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  • Mar 22, 2017 at 11:05 PM

    Hi LL,

    We fixed this error this morning. Can you please check your mdc instance again? You should be able to delete your MDC instance now. If not please report back.

    Sorry about this,

    Jin

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    • Hi Jin,

      As mentioned, I don't want to delete it. I want to start it, but after having it checked just now, I still cannot. The cockpit shows that it is already in "starting" phase but it never gets started -see hanatrial-cockpit-error.jpg attached to my first post. Although, I have the "stop" button there as you can see on the screenshot, but it doesn't do anything. If you need, I can give you my trial user id so that you can check it. Thanks for your support in advance!

      Best regards,

      LL

  • Mar 23, 2017 at 01:20 PM

    I am still facing this same error. Do you have an update on when the issue will be fixed?

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  • Mar 24, 2017 at 02:26 PM

    Hi All,

    Please send me your account numbers. We cannot do anything with looking into your account.

    Thanks,

    Jin

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