Maybe it's better if I use a new topic for this issue, already present in "HTML attachment in a mail"
I'm using 4.7 and in a workflow for travel requests I use a custom method to send an html mail containing the TR overview: if I send this html mail from SWO1 everything is ok, but when the workflow sends it in background there's always an unwanted conversion from charset UTF-8 to iso-8859-1 with changes in background color and font size.
I've tried to set the charset UTF-8 in SCOT but nothing changes and check for OSS notes 661704 , 865885, 887633, 873845, 888518 but these are already installed.
Any help, please? It's urgent.
Thanks and regards.