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Not able to refresh custom report

I'm facing the same issue... if I setup a "BI Launch Pad Preferences" on your group level to make use of Custom Home page which build in BI work space (refer to attached doc) banghead.gif

When I set to default option check box "No Preference defined" it works perfectly.

How to resole this, even i use my custom home page.

Help is highly appreciated.img.png

img.png (30.6 kB)
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