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Create tickets with many items

Mar 21, 2017 at 05:15 PM

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Hello,

We are missing a solution to create easily tickets (service requests) which have between 100 and 2000 items.

This situation is frequent in Customer Service (tickets with 100-2000 items).

We need a functionality to easily import item lists into a ticket from an Excel file.

The data migration tool is a workaround, but it takes more than 20 hours for 1000 items, which is not acceptable for our business users.

What solutions do you suggest for this functionality?

Thank you
Andreea

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