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Problem: Multiple sessions per user (automatic) ?

diegohs
Active Participant
0 Kudos

Hi guys,

I have a very bad behavior with multiple sessions in SRM 4.0 sp8.

The problem is:

1. When the employee enter into the system one session is created

2. The same employee click the "Shop" link and a 2nd. session is created for the same user !

3. The same employee click the catalog link (CCM) and a 3rd. session is created !

Anybody knows how to solve this ?

Thank you !!!

Kind regards,

diego

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi,

If you are using Internal ITS,refer the foll notes which may help you.

885580

742048

BR,

Disha.

Pls reward points for helpful answers.

diegohs
Active Participant
0 Kudos

Hi Guys,

Im using Internal ITS. I'll check the notes and I'll let you know my comments 😃

BR,

Diego

Former Member
0 Kudos

Hi Diego,

Were you able to solve the issue ?? could you also let me know what was done to resolve the issue.

Thanks and regards

Iftekhar Alam

diegohs
Active Participant
0 Kudos

Hi Iftekhar,

Not at all.. it seems that this is a standar behavior in SRM. Anyway, I passed this pending task to the basis guy, so.. I am not aware about the sap support recommendation =(.

I'm sorry.

BR,

Diego

Former Member
0 Kudos

Thanks Diego for your update !!!

cheers

Iftekhar Alam

Former Member
0 Kudos

Diego

Do you mean it opens in new window for each link it clicked?

Regards

Jagadish

diegohs
Active Participant
0 Kudos

Hi Jagadish,

Nop.. the screen interfase is ok. The problem is in SM04.

Any idea ?

Regards,

Diego

Former Member
0 Kudos

Diego

When you logged in first time, it creates one session.

But after that if you navigate to different transactions it shows in the second session.But it does not open new session for each link(ie Shop, confirmation, etc). Instead old session closes and new session opens.

When it comes to CCM, obviously new session opens as you are connecting to new application by keeping open the existing one(Shop).

But how does it matter to your application?

Does it show any impact on the performance?

Regards

Jagadish

diegohs
Active Participant
0 Kudos

Well, that's not true in my case.

If I navigate in different transactions, all the sessions (1 per transaction) remain open... I checked that in SM04. It display "n" rows of the same user login

pd: at the very beginning of this project, a lot of timeout parameters were changed.

Do you know how can I fix this ?

Thanks for your help !

Kind regards,

diego

masa_139
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Diego,

Do you use external ITS or Integrated ITS ?

Regards,

Masa