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C4C Analytics: Headline KPI

Mar 20, 2017 at 05:25 AM


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Dear Colleagues,

Does anybody use "Headline KPI"? When I'm trying to create a rule for hedline and save it the system issues me an error "Characteristic name missing". Nothing in details.

All required fields (such as Rule ID, Drill Characteristic, Direction, Priority, Maximum, Contribution Base and Threshold Type along with Language and Headline Template Text) are maintained

I have defined one drill characteristic in this KPI and KPI can be saved without rule mantained. This means the issue is in the rule.

Anyone experienced the same?

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1 Answer

Best Answer
Arthur Hanauer
Feb 22 at 02:43 PM

Dear Andrei,

I hope you are having a good day, I have performed some research on this specific error message related to KPI's in the Cloud for Customer system and I would like to discuss it further with you.

I have searched in our internal systems for similar cases and incidents, where our customers experienced similar error messages or this exact one when dealing with KPI, however I notice that we currently haven't received any issues related to this error message as well as we do not have any detailed documented in our internal systems.

When our customers face dump messages, our recommendation is to open an incident at SAP Cloud Support, so then we can analyze this error message in a more detailed way into your system and check also via the backend.

So, due to the current scenario, if you still experience this error message from your end in your KPI, I would recommend you to open an incident, so then we can check it further from our end in your system and create some documentation regarding this error message for future reference.

I hope this message finds you well.

Best regards,
Arthur Hanauer
Support Consultant, SAP Cloud Product Support
SAP Labs Latin America

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