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Former Member
Aug 23, 2006 at 07:03 AM

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How to change the header user status from the item user status.

The issue is that SLA is at item and the mail should be triggered if header user status is in process and current date > first reaction date

I have set the action profile accordingly but in the container one does not get the header status but the Service product status

how to change the header user status by changing the item user status