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Error in Install the service for the shadow SCS Step

Hi,

I was upgrading SAP Solution Manager from 7.1 SPS 10 to 7.2 sps04 (Windows 2012 R2, MSSQL 2012).

While installing Java SCS service in the shadow SUM 1.0 sp19 patch 2 running into below issue. Also, attached complete error log to this note.

FYI - I was able to SCS service manually using sapstartsrv.exe

Current step: Install the service for the shadow SCS Error in Install the service for the shadow SCS Step

The following error or errors have occurred during the execution of the current step:Cannot install and start service for instance 3 on host <>. Could not run OS process sapstartsrv.exe for action install service. Could not start process F:\usr\sap\SUM\sdt\data\kernel\sapstartsrv.exe. Error while executing process F:\usr\sap\SUM\sdt\data\kernel\sapstartsrv.exe. java.lang.NullPointerException: null java.lang.NullPointerException

For more information, see the files F:\usr\sap\SUM\sdt\log\SUM\INSTALL-SHADOW-SERVICES-SCS_25.LOG and ProcessOverview.html.

To troubleshoot the problem use the provided information. An SAP Note may provide a solution to this problem. Search for SAP Notes with the following keywords:

SWITCH pre-execute install-shadow install-shadow-services-scs com.sap.sdt.j2ee.services.servicesimpl.EngineServiceControllerService class com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException

Please advise.

Thanks,

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5 Answers

  • Mar 20, 2017 at 03:18 PM

    To help you please provide info.

    You gave below but have not provided the log.

    For more information, see the files F:\usr\sap\SUM\sdt\log\SUM\INSTALL-SHADOW-SERVICES-SCS_25.LOG

    Give SAP MMC screen shot showing all installed instances.

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    Former Member
    Mar 21, 2017 at 02:45 PM

    Please find the log below.

    <!--LOGHEADER[START]/-->
    <!--HELP[Manual modification of the header may cause parsing problem!]/-->
    <!--LOGGINGVERSION[2.0.7.1006]/-->
    <!--NAME[F:\usr\sap\SUM\sdt\log\SUM\INSTALL-SHADOW-SERVICES-SCS_25.LOG]/-->
    <!--PATTERN[INSTALL-SHADOW-SERVICES-SCS_25.LOG]/-->
    <!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->
    <!--ENCODING[UTF8]/-->
    <!--LOGHEADER[END]/-->
    Mar 17, 2017 4:50:56 PM [Info ]: Install and start service for instance 3 on host AEVSAPAPPD02 with profile F:/usr/sap/SUM/sdt/system/ADM/SYS/profile/ADM_SCS03_AEVSAPAPPD02...
    Mar 17, 2017 4:50:56 PM [Info ]: Process ID 3, name sapstartsrv.exe has been started.
    Mar 17, 2017 4:50:56 PM [Info ]: Command line: F:\usr\sap\SUM\sdt\data\kernel\sapstartsrv.exe -r -q -p F:/usr/sap/SUM/sdt/system/ADM/SYS/profile/ADM_SCS03_AEVSAPAPPD02 -s ADM -n 3 -U null -P <SecureField> -e <domain>\admadm
    Mar 17, 2017 4:50:56 PM [Info ]: Standard out: F:\usr\sap\SUM\sdt\log\SUM\INSTALL_SERVICE_03_03.OUT
    Mar 17, 2017 4:50:56 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Cannot install and start service for instance 3 on host AEVSAPAPPD02.
    Could not run OS process sapstartsrv.exe for action install service.
    Could not start process F:\usr\sap\SUM\sdt\data\kernel\sapstartsrv.exe.
    Error while executing process F:\usr\sap\SUM\sdt\data\kernel\sapstartsrv.exe.
    java.lang.NullPointerException: null
    java.lang.NullPointerException
    .

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    Former Member
    Apr 26, 2017 at 05:44 PM

    I am getting same error on AIX server. did you find out how to resolve this issue.

    Shahab

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    Former Member
    May 10, 2017 at 07:12 PM

    I am getting the same errors on Linux any solution?

    Brahama

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  • Sep 27, 2017 at 10:01 PM

    Any luck with this problem? I have same issue while upgrading dual stack of Solution manager.

    Thanks,
    Digesh

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