HTML Help is not working in SAP

[Former Member]

Hi,

Here we are facing some problem when we are accessing SAP Help through SAP.

Though windown XP i am accessing the SAP Application Help.

Here in my PC i am having 4 windows XP hotfixes, through it the help is accessing.But in another PC which automatically updates its windows version through internet is having 94 hotfixes.From this PC the help is not accessing.

Please help me on this.How to come over this problem.

Thanks in Advance.

[Former Member]

Hi All,

Thanks for your answers. As this problem has been solved 2 months before sorry for updating you very late.

This is not related to Operating System which you are using. For accessing HTML Help we need to install HTML Help in our Server(eg.QLT Server) and please enable Web Apache Server. Until unless you enable it the HTML Help will not works.

I think this may helps you to solve the problem.

Even if you are facing any difficult please let me know.

Regards,

Praveen Merugu

[Former Member]

Hello Mr.Pravin,

I have recently configured HtmlHelp in ecc6 - windows2003 environment thru SR13.

If i directly opens .chm file it is opening properly..

but when i am opening it thru SAP gui .. like help->application help

i am getting error as

"action cancelled " "Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable"

i have tried 'Itssrestrictions' registry option also .. buut unable to get the solution..

can u plz help me ???

Shailesh

[Former Member]

Have you tried setting the registry entry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions

MaxAllowedZone (Type REG_DWORD) (Value = 1)

Helped with some of our pcs.

Mark

[Former Member]

Hi,

I am a new member.

I have the same problem on some PCs, are you sure on this information to update thru the regedit ?

Thank you for your answer.