Skip to Content
avatar image
Former Member

Outbound campaign, queue contact blending and Skip in campaign

Hi there, my question goes like this:

When using inbound/outbound blending and the preview dialler in the campaign the agent will be pushed to serve the queue when ending a call with an OB contact but not when using the "skip" button. Is this intended behaviour and if it is, then can I somehow configure the system to enforce the blending policy after the agent uses the skip-button?

Br,
Jaanus

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Mar 24, 2017 at 02:04 PM

    Hi Jaanus,

    You are right. That is by design and there is no way to change it.

    Br,

    Jukka

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Mar 17, 2017 at 12:12 PM

    It seems to be intended behaviour as per the online manual. But is there a way to change this?

    Add comment
    10|10000 characters needed characters exceeded