Partial goods and sales return

[Former Member]

Dear Guru,

I am struggling with these scenarios:

Purchasing:

When I order 2 Cartons (where 1 Carton = 12 bottles) item and goods received. However, I found 2 bottles are broken. Then I have to do a goods return. However, when I use the Goods Receipt PO Copy to Goods Return, it disallows me to change the UoM to perform the action.

This scenario is same as to sales process.

Also, I found the same situation for the AP and AR credit memo.

Is there any configuration I missed to perform this action? Can I resolve this problem? It is not friendly if I have to return that all.

Please kindly giving advice to me.

Regards,

Daniel

[former_member185682]

Hi Daniel,

This is not possible by the copy to - copy from functionality. In this case you need create a Goods Return without use the functionality copy to.

Kind Regards,

Diego Lother

[Former Member]

Dear Diego,

Thank you for the suggest, if I use a standalone Goods Return to operate, Can it be related to the Delivery/Goods Receipt PO?

What will be displayed on the relationship map?

Regards,

Daniel

[former_member185682]

Hi Daniel,

By default not. I have not yet used NF reference option in the tax guide, maybe this helps you.

Kind Regards,

Diego Lother