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Former Member

Partial goods and sales return

Dear Guru,

I am struggling with these scenarios:


When I order 2 Cartons (where 1 Carton = 12 bottles) item and goods received. However, I found 2 bottles are broken. Then I have to do a goods return. However, when I use the Goods Receipt PO Copy to Goods Return, it disallows me to change the UoM to perform the action.

This scenario is same as to sales process.

Also, I found the same situation for the AP and AR credit memo.

Is there any configuration I missed to perform this action? Can I resolve this problem? It is not friendly if I have to return that all.

Please kindly giving advice to me.



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1 Answer

  • Mar 16, 2017 at 04:09 PM

    Hi Daniel,

    This is not possible by the copy to - copy from functionality. In this case you need create a Goods Return without use the functionality copy to.

    Kind Regards,

    Diego Lother

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