Hi All, (Using SAP ECC 5.0)
We have a contract renewal process in our company. When a contract is renewed (Created w/r to another contract), outputs Contract Renewal and Contract reminder are determined. The contract renewal is sent to the customer using a timing program 60 days in advance. The contract reminder is sent 30 days in advance as a reminder. This works fine.
But if a customer is not interested, we cancel the contract. But the contract reminder generated the first time is sent using the timing program. So even if my contract is cancelled the reminder is sent which is irritating our customers.
Which is the best way? Is there any exit where i can write code to update nast when the contract is cancelled? or should i modify the timing program to exclude cancelled contracts? I tried using requirements, but it can't be done that way.
Thanks for your help in advance.
sckr