Application stopped error when accessing useradmin

[Former Member]

Hello,

previously I had a NW2004 with SP15 installed on a server. Then I upgraded it to SP17, installation was completed successfully, but afterwards I found 2 errors:

1. There are no branding images in portal logon at .../irj/portal (i.e. there is red cross and pictures are unavailable).

2. When I type .../useradmin, I get following error:

503 Service Unavailable

SAP J2EE Engine/6.40

Application cannot be started.

Details: com.sap.engine.services.deploy.container.ExceptionInfo: JMS error.

Could you help me what's wrong? I still can't figure it out.

Thank you in advance.

Marek Jenej

[former_member199535 · Accepted solution]

Hi Marek,

For your second problem, the reason is that on the first server startup one of the user administration application failed to start due to a JMS problem, the root cause of which is usually a security problem (e.g. locked Administrator user). You can search through your trace files for this application:

sap.com/com.sap.security.core.admin

and you should be able to find the exception that prevented the application from starting.

The solution is to manually start this application (sap.com/com.sap.security.core.admin). You can do this either through telnet, or through the Visual Administrator:

jump 0

add deploy

start_app sap.com/com.sap.security.core.admin

and you can then use

list_app | grep security

to see if the status of this application changed to STARTED.

Alternatively, you can start it from the Visual Administrator -> Services -> Deploy -> Runtime tab. At the bottom of the right panel there are three radio buttons, select "Application". Select the application in the list and click the "Start Application" button.

After the application is started, you should be able to access /useradmin.

Hope this helps,

Stoyan

[Former Member · Accepted solution]

Thank you, it helped a lot.

Marek

[Former Member · Accepted solution]

Hi Stoyan

Can u help me. My Admin user is locked automatically. That time i saw the same error. sap.com/com.sap.security.core.admin

Visual Administrator -> Services -> Deploy -> Runtime tab. At the bottom of the right panel there are three radio buttons, select "Application". Select the application in the list and click the "Start Application" button.

After the application is started, you should be able to access /useradmin.

I start the application but it was not started. Can u give the suggestion for this problem.

Thank u.

Regards,

Malar.

[former_member199535 · Accepted solution]

Hi Malar,

If the application did not manage to start, there should be some exceptions in the server trace file and/or in the application log files, can you check? You can search for the most recent occurrences of "sap.com/com.sap.security.core.admin" in your server's log folder. If you find the exception and paste it here, I will be able to tell you more.

BTW, if your Admin user is still locked, this may be the problem for the application startup.

Greetings,

Stoyan