Alert mail not getting sent

[Former Member]

hi all;

i am facing problem when trying to send an alert mail trigerred from BPM .The mail is not getting sent while when i am trigerring the alert from se38 RSALERTTEST Prog

i am receiving mails.

Can anyone help on this.

[Former Member]

Hi Mudit,

Execute trnsaction st22 in Abap stack of XI box and check if u have got a dump .

Check the Note: 913858 and in that FAQ check Q:8 which answers your problem.

Regards,

Sudharshan

[Former Member]

Hi Mudit,

Just for additional info i am providing you the step by step procedure for alert configuration please go through it compare it what you have done and see if the problem still persist.

From SP 14 on PMI-free alerting was introduced. That means before SP 14 one has to configure and activate the End-to-End Monitoring, and to schedule the report SXMSALERT_PROCESS_DATA_GET in order to extract the alerts from the PMI data. For SP 14 and higher, that's not longer necessary.

If no alerts are being delivered, please check if "Suppress multiple alerts of this rule" is checked for your rule.

For SP 14 and higher you could also have a look at the report sxmsalert_logreader. This report shows some information about alerts being created or not.

You'll find more information about trouble shooting the alerting in SAP Note 913858.

Also just check if this batch program (RSALERTPROC) is running or not.

The links below on Alert Management (ALM) will be of good help to you:

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/3f/567ddea69d3d4c93a6aedabd08899e/frameset.htm">Forwarding Alerts to Alert Management</a>

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/3f/81023cfa699508e10000000a11402f/frameset.htm">Alert Management</a>

<a href="/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide - Troubleshooting</a>

<a href="/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step - Step by step</a>

Meanwhile look at these forum threads also:

Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.

Regards,

Abhy

[Former Member]

Hi Mudit,

To send an EMAIL, assign an EMAIL ID to the corresponding user in the transaction SU01 and then set up SCOT and you can send emails when the ALERT is triggered.

Once you have configure Alerts, you will get the Alerts into ALERT INBOX in RWB of the user. To also get the email, the following needs to be done,

1. In SU01 -- Assign the Email ID for the Recipient of the ALERT.

2. In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.

3. Finally, SCOT needs to be set up to send Emails. Check this for the same. You can ask your BASIS team to do this step.

http://help.sap.com/saphelp_nw04/helpdata/en/23/1edf098ea211d2b47300609419ed29/frameset.htm

Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.

Also, to test your Alerts, execute the report RSALERTTEST in SE38.

Regards,

Abhy

[Former Member]

Hi Mudit,

Take a look at these..

/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

cheers

Prashanth

P.S Please mark helpful answers