Auto email notification does not work

[Former Member]

After upgrading our 3.2 SolMan to 4.0 we have made all the customizing in the IMG along with following note 691303 which is not really for SolMan 4.0 but it does provide some insight. The problem is that everything is documented for SLF1 (old) and not for SLFN (mew) which is the only one supported by SAP. Has anyone been able to get this to work? If so, can you share your steps? Thanks a million!

[raguraman_c · Accepted solution]

Hi Jim,

Its simple.

1. go to <b>SPPFCADM</b>

2. select the appliction CRM_ORDER

3. Click Define Action Profile and Actions

4. Select Action Definition for SLFN0001_ADVANCED

5. Select SLFN0001_ADVANCED_MAIL in action defintion.

6. Check the Processing Type.

7. Go Back.

8. Click on Condition Configuration.

9. select <b>Support Desk Message Action Profile Advanced</b> in Scheduling of Actions

10. Check the Settings for <b>E mail to message creator</b> action Defintion.

Feel Free to revert Back.

--Ragu

[Former Member · Accepted solution]

Hey Raguraman

I dont have the same problem but its kinda related so i thought i should ask you about it over here.

Actually i want to notify the Support Team attached with a message when a new message is created in their domain. My Support Team is determined by the SAP Component selected by the user while creating a Service Desk Message. Is there any way that an email is sent to Email Address of the Support Team when a new message is created for them ?

Regards,

Bilal Nazir

[Former Member · Accepted solution]

Hello Ragu,

this is not the problem...as we did every thing the note 691303 guides you to do with the exception we used the SLFN instead of SLF1. Even with adding our own conditions which should work we are not getting the auto notification part to work at all. If you go to tab action in the message before saving we do not even get a process showing that this will take place on save. After saving still nothing shows. When using the old method this was not problem for the SLF1 which has never given me any issues. Any ideas still!

Thanks,

Jim

[raguraman_c]

Hi,

What is the action profile you have assigned to the business transaction type? It should be SLFN001_Advanced, if you have created action and conditions in this action profile.

You can do this in the following SPRO menu path.

<b>SPRO --> SAP SOLUTION MANAGER --> Scenario-Specific Settings --> Service Desk --> Define Action Profile --> Assign Action Profile to the Business Transaction Type</b>

That's how it works.

Feel Free to revert back.

--Ragu

[Former Member]

Hello Ragu,

All these things have already been. I have done this a number of times. Unfortunately this is the first time I have ran into a problem...maybe because this is an upgraded system from SolMan 3.2 to 4.0.

Jim

[Former Member]

Hi Bilal,

Have you found out a solution for your requirements,ie sending mails to the suuport team id?

Regards,

Cherry

[Former Member]

Hi Guys,

can anybody tell if the email notification can be done not in SMART form (PDF) but directly into email as text. my client does not want to open another docuemtn to see the message. is it a possibility? is there way to have a user defined subject in the email sent (not generic 'service transaction w/message' but with message number)?

Thanks a Zillion guys!!!!

Venkat

[Former Member]

Hi,

Go to SCOT --> Select the Node(double click) SMTP -->Click SET corresponding to Internet(Supported Internet Address),Output formats for SAP Documents should be as follows.

SAP Script/Smart Forms TXT

ABAP List HTM

Business Object/Link TXT

RAW Text TXT

Regards,

Cherry

[Former Member]

Hi Cherry,

Thank you very much. It worked!!!!!!!! One more question. How would I put the message # in subject line of support instead of generic message 'Service transaction w/message'.

Thank a lot

Venkat

[Former Member]

Hi Guys

1)When I change status from NEW to OPEN to FIXED, then the whole message is set to DISPLay mode and not able to CLOSE the message. Can you please provide any info so that the message can be CLOSED?

2) How do I check the change in severity/due date of message? Client wants a mail to be sent out if change in severity/due date.

Thanks a lot!!!!

Venkat

[Former Member]

Hi venkat,

This may help you for your 1 question.

Regards

Yaswanth.

[warlei_delimafigueiredo]

Hi,

Did you solve your problem about change subject line value? If didn't see 788626 note.

[raguraman_c]

Hi,

Obviously you can its just a matter of Action Profile definition, in the t-code i mentioned.

--Ragu

[Former Member]

Hey Raguraman

Have you done it ? Can you tell me the condition you applied. I mean is it a starting condition or scheduling condition and what condition did you applied ? I am only able to create a condition if certain change is made in the message. Am not able to resolve what i would do to identify a message creation.

Regards

Bilal

[raguraman_c]

Hi,

Yes. Can you explain me the scenario. Do you have a message processor. are your messages getting assigned through support team (What is the partner Profile?).

--Ragu

[Former Member]

Hey

Here is the scenario. Upon creation of a new message my Message Processor field remains blank. What is selected is Support Team. Support Team selection is through a rule i created which depends on the SAP Component selected by the user while creating the message. So each new message has a Support Team assigned to it automatically. I have maintained the email address of the Support Team in transaction BP. What i want is that an email be sent to the email address of the Support Team as soon as a user creates a new message.

I ll be glad if you could help me out in this.

Regards

Bilal

[raguraman_c]

Hey

Add processing method <b>Smartform Mail</b>, in the action definition. Give form name and processing class that's it.

If you have specific queries better to create new post not to interfere in others flow, now the case is I am answering you bilal, not jim.

--Ragu