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Mail Form Service Request link

Mar 14, 2017 at 11:11 AM

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In the mail form I get the survey content to display the SERVICE REQUEST ID. But it only displays the SR number. Need to get it to display the SR number with the embedded link to be able to navigate to the ticket if needed.

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2 Answers

Tom Dammer Mar 14, 2017 at 12:20 PM
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Hi Khurram,

there is a standard Smartform

AI_CRM_IM_SHORT_TEXT_LINK_FORM

In this Smartform is the Ticketnumber and a link direct to the Ticket.

Regards

Tom

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Aditya Khorana Mar 24, 2017 at 02:04 AM
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Hello Khurram

I too was struggling sometime back with this requirement but was able to resolve by using the following link as a hyperlink section in my email to reporter or message processor. It should resolve your problem

http:// :80 /sap/bc/bsp/sap/crm_ui_start/ default.htm?sap-client=001&CRM-OBJECT-TYPE=AIC_OB_INCIDENT&CRM-OBJECT-ACTION=B&CRM-OBJECT-VALUE=%SAP_CRMS_SRQM_GEN_FIELDS-CRM_SRQM_GUID

Regards

Aditya Khorana

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