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Automatic lead generation based on internet survey response

Hi All,

The requirement: An email campaign with a survey url is sent to the BPs in target group. The BPs click on the survey url in internet and repond back to the questions.

Based on the response from the BP, an automatic lead is generated.

Pls. let me know the various configurations required to enable this requirement.

I assume that SAP CAT Server needs to be installed to evaluate the customer response to a survey. Pls confirm that as well.

Regards,

Pankaj

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1 Answer

  • Posted on Aug 04, 2006 at 05:26 AM

    Hi Pankaj,

    You're right, CAT server must be installed in order to use Surveys to generate leads and to render the presentation format for surveys. Please refer SAP Note 383587 for details on installing CATServer in your environment (it is a composite note, meaning it covers most aspects of CAT server and serves as a placeholder for info about all versions).

    The scenario you mentioned, i.e. generating lead based on web-survey response, is possible, but no standard config exists in the CRM system to support that scenario. However, the coding for the function modules needed to achieve this is readily available. Read the following link for step by step instructions on how to achieve something similar:

    http://help.sap.com/saphelp_crm40/helpdata/en/0d/76840ed4578c4c8922906a084e6438/frameset.htm

    It gives source code of many of the function modules needed to achieve your requirement, but note that you will definitely also need help of an experienced ABAPer to quickly implement the steps shown (it will become obvious as you read through that page).

    I hope this sets you in the correct direction at least 😊

    Rahul

    PS. Pls award points if it helps!

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