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Target group creation and Email Campaign execution for account and individual customers

Mar 14, 2017 at 07:23 AM

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Hi Experts,

i have created target group from standard report for both accounts and individual customers and executed Email campaign.

Emails are triggered to Contacts of the accounts and individuals customers.

if create a target group from target group creation page by adding the accounts and and individuals customers or create target group from Ticket "advanced filter" search page by selecting the accounts and and individuals customers and executed Email campaign then, Emails are not triggering to Contacts of the accounts but triggering only to individuals customers.

target group creation from target group creation page, Ticket "advanced filter" search page and target group creation from standard report are standard functionality provided by sap for creating target groups.

so, my question, why the E-mails are triggering to Contacts of the accounts when a target group is created from standard report and why not, when i create target group from target group creation page and the Ticket "advanced filter" search page.

Thanks in advance.

Santosh

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