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Instant messaging

Former Member
0 Kudos

Hello Gurus,

I am trying to configure collaboration features on the Portal. the first thing I did was, I got the Collaboration launch pad in the tool area of the Portal. I then added two contacts and tried sending them instant messages. But I just see a blank chat window, after writing a message and hitting send button. The person at the other end is also not receiving any messages.

What else needs to be configured for the Instant messaging to work properly?

As always, points galore for the right and helpful answers.

Thanks

~LB

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
0 Kudos

Hi Leena,

In the launch pad, on the top right side, what is the

status of each one of your test users?

If they are not set to "auto detect" please set them to this status and try to run a chat session.

Thanks,

Oren.

Former Member
0 Kudos

Hello Leena,

What version are you running?

If EP6.0 bellow SP15, check out SAP Note 878092:

https://websmp106.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=000087809...

The solution would be to upgrade to SP15, or above.

Hope that helps,

Yoav.

Former Member
0 Kudos

Dear Yoav,

We are on EP 6.0 SP 15. I want to find out whether there are any services, which need to be activated or not for the instant messaging to work.

Please let me know the procedures if any to do the same.

Thanks~

LB

Former Member
0 Kudos

Hello Leena,

The basic configuration for using the collaboration features is described here:

http://help.sap.com/saphelp_nw04/helpdata/en/01/f7e626b95d8d46b8f4f7d764a726fc/frameset.htm

Specifically for instant messaging, see the last 2 rows in the table.

Hope that helps,

Yoav.

Former Member
0 Kudos

Hello Yoav,

I have completely configured as per the instructions on the help. But I dont see anything happening on the Chat messaging. All I see is a blank chat window, with not even a message, after hitting the send button. The message is also not reaching the recipient.

Please let me know, is there any other configuration or a patch required?

we are currently on EP 6.0 SP15

Thanks,

~LB

Former Member
0 Kudos

Hello Leena,

Sorry I can't be of more help...

Did you open an OSS message on this problem?

Yoav.