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Former Member

Mail Trigger Problem in Charm

Hi all,

I am working in CHARM SOLMAN 7.1, my configuration is when the RFC got approved the mail should trigger to Requester.

So for action "Send Mail to Requester" in Schedule Condition i gave "To BE Approved" and

in Start Condition i gave "Approved", I am using Smart Form Mail for email action.

But the mail is not triggering when the RFC is approved.

Anyone please tell whether i missed any configuration.

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4 Answers

  • Mar 15, 2017 at 05:21 PM

    Hi,

    Can you attach a screen shot of the Start and the Schedule Condition for the Action you had defined in CRMC_ACTION_CONF?

    Regards,

    Kathir

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    Former Member
    Mar 27, 2017 at 03:42 AM

    Hi Kathir,

    I have attached the screenshots of my action and conditions.

    Regards,

    Selva Sangeetha Selvaraj.

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    Former Member
    Apr 20, 2017 at 02:08 PM

    Hi,

    try to see note 2323624.

    Regards,

    Daniele

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  • Apr 25, 2017 at 08:53 AM

    Hi,

    I suggest you to remove the start condition and just have schedule condition for this action. Just make sure that the action is active.

    Thanks,

    Vignesh

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