Skip to Content
0
Former Member
Jul 30, 2006 at 11:18 PM

CRM service order creation

379 Views

Hi,

I want to create the service order creation screen in the portal. I am considering to use the BAPI_BUSPROCESSND_CREATEMULTI. But I couldnt find all the fields there.

Here are the fields that I want to see on my screen.

I have few questions.

1, What is transaction code for service order creation in R/3?.

2. How do I know which fields I need to consider for my requirements?.

Service Order requirements:
•	Reference Object
o	Installed Base Component (equipment)
•	Priority
o	1 = High
o	2 = Normal (default)
o	3 = Low
•	User Status
o	Accepted 
o	Rejected
o	Project Completed
o	Cancelled
•	Partner functions (# of partner per function)
o	Sold-to (1)
o	Ship-to (1)
o	Bill-to (1)
o	Payer (1)
o	Customer Site Contact (1) – Contact Person of Ship-to
o	Accountable Sales Rep (1) - include sales district and territory
o	Accountable Service Engineer (1)
o	Field Engineer (0-6) – if additional engineers are required for the job
•	Text
o	Header Level R/3 Internal Order # – Internal use only, not visible to Customer
o	Header Level Admin Notes – Internal use only, not visible to Customer
o	Header Level Service Performed (to be printed in Service Report)
o	Header Level Field Comments – Internal use only, not visible to Customer
o	Item Level Admin Notes – Internal use only, not visible to Customer
o	Item Level Tasklist (for Service Product only) – Internal use only, not visible to Customer
•	Dates
o	Requested Start Date and Time (default today’s date)
o	Planned Start Date and Time (initial date = Requested Start Date unless changed by User)
o	Requested Completion Date and Time – blank
o	Requested End Date and Time
o	Planned End Date and Time
•	Documents (ability to attach)
o	Personal Service Report (PSR) 
o	Customer Service Report
•	Service Order Items
o	Service – staff planning for internal and external resources
o	Sales – direct shipment from warehouse 
o	Spare Parts – van stock reservation or non-stock item requisition
o	Expenses – travel expenses or consumable purchases
•	Print Output (Action)
o	Legionella & TVC Analysis Request Form
o	Laboratory Services Sample Request Form (labels with barcode for the samples)

Thanks,

Sunita.