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author's profile photo Former Member
Former Member

Customer service config. document

Posted on Jul 29, 2006 at 08:28 AM 16 Views

My client requirement is to capture the data of vehicle service,stage wise data at which stage the vehicle is, the time duration for each activity etc. how to do it in customer service.

pls help

SAP ERP PLM Enterprise Asset Management (EAM)/Plant Maintenance (PM)
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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 29, 2006 at 10:25 AM

    Hi,

    <b>Kindly check the following link:</b>

    http://help.sap.com/bestpractices/BBLibrary/bblibrary_start.htm

    This has all the configuration documents - Industry specific & country specific.

    Hope this helps.

    Best regards,

    Thangesh

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 01, 2006 at 02:22 PM

    There is a feature in SAP PM called Fleet objects. They can record data pertaining to equipment which are of the kind of vehicles. The best feature of the fleet objects is its ability to monitor fuel consumption. For this you will have to use maintenance plans based on counters. In other words the number of kms travelled and fuel consumed will have to be recorded. The fleet object configuration in SAP PM allows you to define how you wish to monitor fuel consumption.

    Hope you find this useful.

    thanks

    Bala

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