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Automaticaly fill a field with date in ITSM ?

Mar 10, 2017 at 04:40 PM

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Hi,

I have created a custom date, in SPRO and when an incident goes from status 4 to 5, the date is calculated.

I would however like to know how to create a custom field in ITSM that will automatically be completed with the custom date once it is calculated.

thanks,

Dimitri

crm | itsm
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1 Answer

Kathiravan Jegatheesan Mar 15, 2017 at 05:08 PM
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Hi Dimitri,

In one of my blog I have described about adding a Custom Field for Duration. You can use the same steps to do the required Configuration for a Custom date field in a Date profile.

Let me know if you are looking for any further details.


https://blogs.sap.com/2015/12/18/itsm-charm-reminder-escalation-emails-using-date-management-dates-and-durations-part-1/

Regards,

Kathir

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