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CIC-IC Agent Inbox - show open activities

Posted on Jul 25, 2006 at 07:58 PM 13 Views

Hi Forum,

Is it possible in CIC-IC Agent Inbox (CRM 4.0, WinCl)to have the "Open" activities where the agent was assigned (just like on the SAP Business Workplace - SBWP transaction)?

I have the planned activities for the agent but not the other ones where the agent is assigned.

Thanks in advance

Best Regards

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 27, 2006 at 01:39 PM
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    Any ideas?

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 25, 2006 at 03:50 PM
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    Hi all,

    does anyone have any idea about this issue?

    thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2007 at 12:26 PM
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    Hi, I can choose in Agent Inbox "Planned activities", and when I change selection criteria (dates with the button "Select with condition") I get some activities but the records are blank. After click in it there is short dump - objects_objref_not_assigned cx_sy_ref_is_initial.

    do you now how to fix it?

    Regards

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