Search Feature not working properly

[Former Member]

Hi Experts,

I have TREX engine configured in my portals.

search function is working fine for some docs,but for recently posted items it is showing error as

<b>No matches found for search criteria</b>

But in actual,document exist.Earlier it was working.

Is there any problem with indexing?shall i do reindexing or any other settings which needs to be done.

Thanks in Advance

Amit kumar koyal

[Former Member]

Hi Amit

The search indexing will take some time. You can check the status from Trex Index Monitor. If you want the recent documents to appear immediately for testing purpose, you can flush the index.

Trex monitor->>Display Queues ...to see the status of the documents in the index

Trex monitor->>Change Queue Status select the index and press Flush .....to make the documents immediately available for searching

Regards

Geogi

Message was edited by: Geogi Luke

[Former Member]

Hi Geogi,

Thanks for your valuable reply.

under my indexing Monitor,im getting for index id

<b>status -> Red in color

Error-> 821</b>

Trex monitor-> Display queue,im getting

<b>status -> red in color

preparation failed->821

OK -> 406</b>

what does the above parameters show?is that the errors?

How can it be solved?

Wating for ur reply.

Thanks in Advance

Amit kumar koyal

[Former Member]

What is the version of the portal? Is the environment clustered. Has the system configuration changed in these two respects recently?

I had issues in clustered env. I had to specify "CM System" to get it to start working.

- S

[Former Member]

Hi Sunil,

version is EP6.0sp9.no enviroment is not clustered.and system configuration is also not changed.

[bettina_knauss]

Hi Amit,

Errors in Preprocessor can have many reasons. Often the documents can not be retrieved properly for indexing. Two hints: 1.Search in this forum for threads containing "preprocessor" errors.

2. Go to TREX Monitor and check the returncode for the failed documents (go to "Display queues" and to "queue entries"). You can do this also using the TREX admin tool on TREX server.

This will limit the range of possible errors.

cheers,

Bettina

[Former Member]

Hi,

Under Display queue Entries i found,

<b>Return code --> 16001

Return Message --> SSL: rc=-1 lib_not_found

Document status --> preparation failed</b>

I can not find any SAP notes for this kind of error.

Please give any inputs,as its an urgent issue

Thanks

[KarstenH]

Hi Amit,

if it is an "urgent issue", please open a support message to SAP and be prepared to grant remote system access. SDN forums have no guaranteed response times...

Regards, Karsten

[Karin]

Hi Amit,

are you using ssl between Trex and Portal? If yes, there is some configuration necessary: http://help.sap.com/saphelp_nw2004s/helpdata/en/3f/d98dbb89bf6105e10000000a114cbd/frameset.htm

As an alternativ you could enter an http-url in the URL Generator Service as 'Alternative Host'. This URL will be used by TREX to retreive documents.

Hope this helps

Karin

[Former Member]

Hi,

Any other input on this issue.it is still pending.

Thanks

[KarstenH]

Have you submitted a support message to SAP?

What's your release level?

Regards, Karsten

[Former Member]

I am having a similar issue on my server... did you find a solution to your problem?

Thanks,

Tom

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