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Link between IE and Excel EPM doesn't work anymore

Mar 09, 2017 at 10:23 AM

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Hi Bpc Friends

Some users are facing a funny situation.

They are not able to run a BPF from the web page anymore and in Excel the tab EPM and datamanager disappearing.

If I open Excel and enable the add-in EPM, bpc would work fine but as soon as I close excel these tabs disappearing and even if I able these tabs again and I try to run a BPF from the web page nothing happens and again nothing would happen if I try to open excel from the web page, it looks that the link has been lost!!!

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1 Answer

Vadim Kalinin Mar 09, 2017 at 10:32 AM
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"If I open Excel and enable the add-in EPM" - your EPM Add-In is disabled on Excel restart? Please describe step by step (without talking about BPF)

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yes on Excel restart EPM is not disables bit it doesn't appear in the tab (Epm and Data Manager), si I have to go to Com Add-in and put again the flag on EPM add-in for Microsoft

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Do you mean that on each Excel restart the checkbox near "EPM add-in for Microsoft Office" is cleared?

For some users?

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yes

On this user's laptop happened this, I tried also with my admin user and it is the same

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Please contact with the desktop support people! It can be a security issue or some issue with MS Office installation! Windows registry changes has to be logged...

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you are right.

the user told me that until some days ago it worked.

so I suggested to un-install EPM Add-in, IE and Office and to install again

What do you think?

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Without investigation of Windows specialist it's the simplest approach :)

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ok thanks Vadim

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