Skip to Content

TLN not displaying

Hello Folks,

We are trying to use the standard AJAX framework by assigning to a desktop and a standard SAP theme. However, when we try it accessing, the top level navigation is blank and we are not able to access any portal content.

Below is the screenshot for reference.

Please could you help us in understanding the issue?

Regards,

Harsha

error.png (10.9 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • avatar image
    Former Member
    Mar 09, 2017 at 11:06 AM

    Hi Harsha,

    Could you perform the following checks:

    1. Is administrator id able to view TLN?

    2. Is the user id to which you have assigned the above desktop assigned portal roles?

    3. Please take a HTTP trace (using developer tools from your browser) and check if any resource is not getting loaded.

    Regards,

    Rohit

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Rohit,

      Many thanks for your response.

      Yes, iViews are marked as visible in the framework page. This issue is seen with standard AJAX framework page which comes with the standard portal content ,hence we are bit confused whether if this is a product issue or not.

  • Mar 09, 2017 at 03:32 PM

    Hi Harsha,

    If it is only happening in Chrome you will need to apply latest EP-RUNTIME patches and dependencies. This is a known issue. Also check via a HTTP Trace that the NavigationServlet request works ok.

    Best regards,

    Nick

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Harsha,

      Check to see if there is any issues for the NavigationServlet request, screenshot attached. Sometimes load balancers, reverse proxies can cause issues here.

      Additionally please check if the notes mentioned in Note 1715819 have been implemented, if they were please revert the changes,

      Best regards,

      Nick

      nav-servlet.png (167.1 kB)