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SAP Business One 9.2 - Error when installing the Server Tools on a notebook

Hi, I'm attempting to install the SAP Business One Server Tools (version 9.2) on a notebook running Windows 10 Home Edition. In this configuration all B1 components will be/are installed on the same machine (the notebook).

SQL Server 2014 Express Edition is installed and working properly. SQL Server was installed with the Instance option set to 'Default'.

I am launching setup.exe with the 'run as administrator' option. The setup wizard successfully logs on to SQL Server.

All the other components install successfully including the SBO-COMMON and SBODemoUS databases. It does not create the SLD database.

This is the setup wizard log file:

07/03/2017 13:26:26 Setup Wizard start
07/03/2017 13:28:09 Message "Multiple network adapters detected. Installing the license service on a machine with more than one network card can cause a delay while establishing a connection to the license server. For more information, see SAP Note 1135705.", Manually chosen: "OK"
07/03/2017 13:28:22 SAP Business One ServerTools
07/03/2017 13:28:22 Install started
07/03/2017 13:29:15 Install finished with error -3
07/03/2017 13:29:15 ERROR: Internal error (-3) occurred
07/03/2017 13:29:16 [Server Tools] Upgrade Error Internal error (-3) occurred
07/03/2017 13:29:16 Database [SBO-COMMON] {Repository} Upgrade started
07/03/2017 13:51:00 Database [SBO-COMMON] {Repository} Upgrade finished
07/03/2017 13:51:14 Database [SBO-COMMON] {Help} Upgrade started
07/03/2017 13:55:50 Database [SBO-COMMON] {Help} Upgrade finished
07/03/2017 14:02:28 [SLD, License Manager, Extension Manager] Manual restoration needed
07/03/2017 14:02:28 [Data Interface Server] Manual restoration needed
07/03/2017 14:02:28 Database [SBO-COMMON] {Help} Not selected for restoration
07/03/2017 14:02:28 Setup Result - Errors

The 'Multiple network adapters' occurs because there is a VPN client installed on the machine. It is documented to cause slow performance connecting the client to the server, but this error happens when trying install the server component.

Thanks in advance!

Dave Gutman

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10 Answers

  • Mar 08, 2017 at 04:11 AM

    Hi,

    Temporarily disable VPN and run it again.

    Regards,

    Nagarajan

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  • Mar 08, 2017 at 06:10 PM

    Hi Nagarajan,

    I uninstalled the VPN client software, confirmed that its network adapter no longer appears in the Network Connections screen (off Network and Internet in the Control Panel), and finally rebooted the machine. Next I logged in as an Administrator and ran the B1 Setup.exe with the 'Run As Administrator' option. This time the multiple network adapters warning did not happen. But the installation still failed with the same error. Here is the contents of the log file:

    08/03/2017 12:58:23 Setup Wizard start
    08/03/2017 12:59:33 SAP Business One ServerTools
    08/03/2017 12:59:34 Install started
    08/03/2017 13:00:34 Install finished with error -3
    08/03/2017 13:00:34 ERROR: Internal error (-3) occurred
    08/03/2017 13:00:34 [Server Tools] Upgrade Error Internal error (-3) occurred
    08/03/2017 13:00:40 [SLD, License Manager, Extension Manager] Manual restoration needed
    08/03/2017 13:00:40 Setup Result - Errors

    Please advise on what could cause 'Internal error -3'

    Thanks!

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  • Mar 08, 2017 at 10:32 PM

    Could you advice patch?

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    • The info.txt file contains the following:

      920.130.03
      BUILD_DATE: 300516_214950
      SBO_LATEST_CHANGE: 1467528

      And, VERSION.ASC contains the following:

      2016/06/14 51050959 # 2016/06/15 51051110 # 2016/06/24 51051145 #

      Is this what you're asking for?

  • Mar 09, 2017 at 01:44 PM

    If I am not wrong, some where i read PL03 installer is not working or corrupted.

    Could you download it again through Download manager?

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  • Mar 10, 2017 at 02:57 PM

    Thanks for your feedback. Better wait for PL07

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  • Mar 10, 2017 at 11:28 PM

    PL07 Released!

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  • Mar 12, 2017 at 03:21 PM

    Hi Nagarajan,

    I downloaded PL07 and unfortunately it gives the same error (error -3). Ran the setup program using an Administrator login and using the right-click Run As Administrator option. Any ideas???

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  • Mar 13, 2017 at 10:26 AM

    Dear David Gutman,

    Please check the Progamfiles(x86) security rights , give full permission to modify , read etc. Then try to reinstall.

    Regards:

    Balaji.S

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  • avatar image
    Former Member
    Mar 13, 2017 at 10:30 PM

    David Gutman, Have you tried to stop all SQL and SAP services and start them as follows?

    MSSQLSERVER

    SQLBrowser

    TAO_NT_Naming_Service

    B1LicenseService

    SLD or B1ServerTools (Depends on the version you are using)

    Regards!

    Veloso

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  • Aug 25, 2017 at 09:08 AM

    Hello.

    I have this error in log upgrade 8.82 pl08 to 9.2 pl04

    25/08/2017 09:56:05Database [xxxxxx]Pre-Upgrade Test finished

    25/08/2017 09:56:32SAP Business One ServerTools

    25/08/2017 09:56:32Install started

    25/08/2017 09:56:32Install finished with error -43

    25/08/2017 09:56:32ERROR: Ocorreu erro interno (-43)

    25/08/2017 09:56:32[Server Tools]Upgrade Error Ocorreu erro interno (-43)

    25/08/2017 09:56:32Database [SBO-COMMON] {Repository}Backup started

    25/08/2017 09:59:20Database [SBO-COMMON] {Repository}Backup finished

    25/08/2017 09:59:20Database [SBO-COMMON] {Repository}Upgrade started

    25/08/2017 09:59:24ERROR:

    25/08/2017 09:59:25Database [SBO-COMMON] {Repository}Upgrade Error

    25/08/2017 09:59:25Database [SBO-COMMON] {Repository}Upgrade finished

    25/08/2017 10:01:16Database [SBO-COMMON] {Repository}Restore started

    25/08/2017 10:03:39Database [SBO-COMMON] {Repository}Restore finished

    25/08/2017 10:04:29[SLD, License Manager, Extension Manager]Manual restoration needed

    25/08/2017 10:04:29[Data Interface Server]Manual restoration needed

    25/08/2017 10:04:29Resultado da configuração - Erros

    Can you help me please?

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