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Former Member

Save a COPY of PDF after clicking on Print button in CRM WEB UI


In Agent Inbox > Once we open any email > There is a standard Print button available. We have a requirement, to save a PDF version of email when user click on Print button. Is this a valid scenario ? If so, how can we achieve this ?

Please help us.


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  • Hello Kumar,

    There are two print buttons in email page:

    1. One print button is on the toolbar in the top of the whole Email. When you click the 'print' button, the methods in the CRM backend


    2. The other print button belongs to the editor, right in the body part. When click this print button, locally installed printers will be triggered.

    Which button are you talking about?

    Best Regards, Corrine

  • Former Member

    Hello Corrine Guan,

    I'm not aware of the Print button you mentioned in the second point. After making this print button visible on my screen, my issue is resolved now.



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1 Answer

  • Best Answer
    Mar 30, 2017 at 11:18 AM

    Hi Kumar,

    Some more background info: KBA 2293990 explains how to control which print button is available for users. The client side print button also contains the option to print the E-Mail on a PDF printer if one is installed.

    Also helpful: for CRM 7.0 EHP3 and above, SAP Note 2303616 improves client-side printing and ensures that more information is included.

    Best Regards,


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