on 03-07-2017 6:01 PM
Hello,
In Agent Inbox > Once we open any email > There is a standard Print button available. We have a requirement, to save a PDF version of email when user click on Print button. Is this a valid scenario ? If so, how can we achieve this ?
Please help us.
Thanks.
Hi Kumar,
Some more background info: KBA 2293990 explains how to control which print button is available for users. The client side print button also contains the option to print the E-Mail on a PDF printer if one is installed.
Also helpful: for CRM 7.0 EHP3 and above, SAP Note 2303616 improves client-side printing and ensures that more information is included.
Best Regards,
Sigrid
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