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Former Member
Jul 11, 2006 at 05:49 AM

Workflow querry


I have a workflow question.

our custmer has workflow for EDI orders to be directed to the appropriate Customer Service Reps inbox. They are having difficulty when the CSR is out sick or on vacation - how can they make the inbox shared or designate a backup that can look at the CSRs orders in their absence without sharing user IDs? Is there a standard way of "sharing" an inbox so that someone can cover for you when you are out of the office?