Adobe reader plug-in on MacBook

[Former Member]

Hi, Experts,

We are trying to run SAP Portal service, that contains an Adobe reader plug-in, on a MacBook within a differeint web browsers (Safari, FireFox, Chrome) but still we receive message about:

"Adobe reader plug-in not installed or enabled".

According to notes 2355699 and 1918612 Google Chrome and Mozilla FireFox are not supported to use Interactive Forms by Adobe on a MacBook, instead note 2233105 says that there is a possibility to run those forms in Safari browser:

Following Browser / Adobe Reader combination is supported.

Safari 8 and 9 on Mac

Adobe Reader 11.0.13 (and higher) and Adobe Reader DC

We were trying to set Safari configurations according to the note, but still no luck.

Our MacBook parameters:

• OS X El Capitan version 10.11.3
• Safari ver. 9.0.3 (11601.4.4)

Portal version: SAP NETWEAVER 7.4

Have anybody faced with the same issue recently or got any suggestions about that?

Please provide us with some tips.

Kindest regards,

Vladyslav.

[junwu]

is it a sap form or custom developed form? if it is home developed, is it zci based?

[Former Member]

Dear Jun Wu,

This is standard sap form and not zci based, just an ordinary Interactive Forms by Adobe.

Kindest regards,

Vladyslav.

[junwu]

for safari to work, it has to be zci based form, I think.

[Former Member]

Dear Jun Wu,

We tried to use layout type ZCI, but it didn't helped.

picture.jpg

[patelyogesh]

Hello,

Did you look at :https://helpx.adobe.com/acrobat/kb/troubleshoot-safari-plug-acrobat-x.html

Thanks

Yogesh

[Former Member]

Dear Yogesh,

Thank you for your answer, we will config our browser according to the reference.

Kindest regards,

Vladyslav.

[Former Member]

Experts,

Thank you for your suggestions, we decided that more polite way is to provide for our Mac users access through the RDP with necessary app to start (such as IE11 which supports Adobe reader plug-in).

Kindest regards,

Vladyslav