Workforce management

[Former Member]

Hi all,

we have a service scenario, where the service engineers go to resource scheduling application to assign themselves and this scheduling application is part of WFM. The WFM is installed as an add-on in the CRM box.

Now my basic question is should I create a WFM site in admin console and subscribe "All business partners" basically employees so that the service engineers can schedule the timings.

or

Since WFM is part of the CRM box there is no need to create a site and assign subscriptions..

Any idea. Any help is highly appreciated..

thanks

Jothi.

[Former Member]

Hi,

We are trying to add on the WFD(Workforce Deployment of CRM) in SAP HR (ECC 6.0) server. and implement it. Can you please let me know where i should configure and the impact of add on in the HR server.

Also please let me know is is possible to do or not?

Regards

Srikanth Bikumandla

[melih_n]

Hi Srikanth,

Let me know your question in detail.

Email : melih@nsight-inc.com

Since WFD is part of CRM, there might be some issues.

Thanks, Mel

[Former Member]

Jothi,

Since WFM is an add-on in CRM box, we dont have to create SITE id for WFM in admin console.All non-CRM apps such as R3(OLTP),CDB(for mobile sales),BW, etc.. should be created SITE id in SMOEAC.

Let me know if you have any questions.

Thanks

Sudhan Shan

[Former Member]

Hi Sudhan,

The admin console has a site type known as "Workforce management". What is this site type and when should it be used...

any idea..

thanks

Jothi.

[Former Member]

Jothi,

If workforce management is out of the box, then you might need to create a site type. For instance, if there is a standalone CRM implementation, you dont need to create and assign a site type for R3.

Let me know if you have any questions.

Thanks

Sudhan Shan

[Former Member]

Hi Sudhan,

As the workforce employee database and the CRM database are different, how to synch the employees from CRM into Workforce management...

any idea..

Thanks for your support.

Jothi

[Former Member]

Jothi,

Check whether RFC destinations are created for WFM in SM59. Since u want to synch employees from CRM to WFM,choose ALL BUSINESS PARTNERS(MESG) as the subscription object and select all business transactions as replication objects in publication.

Make sure, u create the logical system before u create site for WFM in SMOEAC.

Lemme know if u have any questions.

Thanks

Sudhan Shan